Refunds & Cancellations

Last updated: 16 August 2026

Quote requests on Shut The Front Up

Submitting a quote request through Shut The Front Up is free and never creates an order. You’re not committed to anything until you accept a supplier’s quote and sign their order/contract.

After you accept a supplier’s quote

When you accept a quote, your contract is with the chosen supplier, not with Shut The Front Up. Ask for the supplier’s cancellation, deposit and custom-manufacturing terms in writing before paying. Change-of-mind rights can differ from rights for faulty or misdescribed goods and services. Consumer guarantees under the Australian Consumer Law may apply regardless of a supplier’s written policy, with the available remedy depending on the circumstances and whether a failure is major or minor.

Supplier credit purchases

Supplier credit packs are prepaid access to marketplace bidding features; they do not guarantee leads, bids or work. The credit cost is shown before a bid is submitted. If the platform displays a withdrawal grace period, a qualifying withdrawal returns the charged credits to the supplier wallet. For billing errors, duplicate charges or a service that was not supplied as described, contact us with the transaction reference so we can investigate. Nothing in this policy excludes rights that cannot lawfully be excluded.

Need help?

If you’re having trouble getting a refund or cancellation resolved with your supplier, email us at sales@shutthefrontup.com.au with your quote reference and we’ll help mediate.