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Shut The Front Up Shutters
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Refunds & Cancellations

Last updated: 22/07/2026

Quote requests on Shut The Front Up

Submitting a quote request through Shut The Front Up is free and never creates an order. You’re not committed to anything until you accept a supplier’s quote and sign their order/contract.

After you accept a supplier’s quote

When you accept a quote, your contract is with the chosen supplier, not with Shut The Front Up. Refund and cancellation rights are governed by the supplier’s own terms, which they must include with their quote.

Common arrangements in our network:

  • Before manufacturing starts: most suppliers offer a full deposit refund.
  • After manufacturing starts: because most products are custom-made, refunds may be reduced or unavailable. A restocking fee may apply.
  • Faulty products: Australian Consumer Law applies. Your supplier must repair, replace or refund a product that is faulty or not as described.

Need help?

If you’re having trouble getting a refund or cancellation resolved with your supplier, email us at sales@shutthefrontup.com.au with your quote reference and we’ll help mediate.